At Tencent Equity Investment Ltd, our goal is to offer top-notch investment opportunities while ensuring our clients are satisfied. Nonetheless, we recognize that there may be situations where a refund becomes essential.
You can get a refund if you meet these conditions:
- If a technical issue or system failure occurs that leads to the improper handling of an investment.
- If the selected investment strategy is not executed according to the outlined terms and conditions.
- If the user chooses to withdraw their investment during the designated refund timeframe.
Just a heads up about our refund guidelines!:
- You can only get a refund if it’s within the specified time frame, and this period might differ based on the investment plan you selected.
- To request a refund, please send us an email at [email protected] Make sure to include your reason for wanting the refund.
- We'll issue the refund through the same payment method you used when you made your original investment.
- It might take a little while for refunds to be processed and show up in your account.
- We have the option to look at each refund request individually and will make sure to reach a fair decision each time. If you have any questions or need help with refunds, feel free to reach out to our support team & email at [email protected]
Contact Us
If you have any questions regarding this refund Policy, feel free to reach out to us:
By email: [email protected]
By phone number: +447456388867
